Refund and Returns Policy

At ProstaVive we prioritize your satisfaction with every purchase. Our refund and returns policy is valid for 30 days from the date of purchase. Unfortunately, after this period, we are unable to offer a full refund or exchange.

Eligibility for Returns
To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging. Certain items cannot be returned, including perishable goods, intimate or sanitary products, hazardous materials, and downloadable software products.

Non-Returnable Items
In addition to the above, we do not accept returns for gift cards, downloadable software products, and certain health and personal care items.

Refund Process
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund via email. If approved, your refund will be processed, and the credit will automatically be applied to your original method of payment within a few days.

Late or Missing Refunds
If you haven’t received your refund yet, first check your bank account. Then contact your credit card provider or bank, as there may be a processing delay. If you've done this and still haven't received your refund, please reach out to us at .

Sale Items
Please note that only regular-priced items are eligible for a refund. Sale items are non-refundable.

Exchanges
We only replace items if they are defective or damaged. If you need an exchange, please email us at and send your item to the provided physical address.

Gifts
If the item was marked as a gift and shipped directly to you, you will receive a gift credit for the value of your return. If the item was not marked as a gift or the gift giver had the order sent to themselves, we will issue a refund to the gift giver.

Shipping Returns
To return your product, please mail it to the address we provide. You are responsible for the shipping costs associated with returning your item, and shipping costs are non-refundable.

Contact Us
For any inquiries regarding refunds and returns, feel free to contact us at . We're happy to assist!